You filed a complaint. You sent the emails. Nothing happened. Here's what to do next.

No. DispuPoint is a document preparation and case assessment service. We are not a law firm and we do not provide legal advice or representation. We review your situation, identify the applicable law, and prepare formal written documents on your behalf. If your situation requires legal representation, we will tell you.

DispuPoint is for Illinois homeowners who are stuck in the gap between doing nothing and hiring a lawyer. That gap is bigger than most people realize. A $25 fine sounds trivial until it becomes the fifth one in a row, with no documentation, no notice, and nothing in your governing documents that authorizes it. A maintenance issue sounds minor until you've sent three emails and been ignored. A fee dispute sounds like it's not worth fighting until you realize the association has been charging it for two years and it appears nowhere in your CC&Rs.

DispuPoint is for that situation: real enough to be worth doing something about, but not necessarily at $300 an hour. We help you understand where you actually stand, put your dispute in writing with the right legal weight behind it, and build a documented record. That record has value whether the dispute resolves immediately or eventually ends up in front of a small claims judge or an attorney. We do the groundwork either way.

We handle disputes with HOAs, condo associations, and property management companies in Illinois. Common types include unauthorized fees and assessments, ignored document production requests, rule enforcement issues, maintenance and repair failures, meeting notice violations, satellite dish and antenna restrictions, and complaints involving licensed property managers. If you're not sure whether your dispute qualifies, submit a case. The assessment will tell you.

You get a full refund. That's the Viability Guarantee. If we go through everything you've submitted and determine there's no viable path forward under Illinois law, we refund your $149 in full, no questions asked, and send you a written explanation of why. Read the full guarantee here.

Before anything reaches you, your case is reviewed by our team. Not a call center. Not handed off. The AI handles the document reading, the timeline mapping, the statute identification. Then it gets a direct read for accuracy, completeness, and the things that require judgment. Every case, not just the complicated ones.

The full assessment covers what your documents establish, what your email record shows, a timeline of relevant events, the specific statutes and ordinances that apply to your situation, where your HOA or property manager may have violated those rules, procedural or licensing angles worth pursuing, what you're realistically entitled to demand, and the weaknesses in your case you should know about before sending anything. It's a complete picture, not a summary.

In most cases, 24 to 48 hours from the time we have everything we need. That means your intake form submitted and your documents uploaded. If something's missing that affects the assessment, we'll ask before we start. The more complete your submission upfront, the faster this goes.

We prepare it. You send it. Everything DispuPoint prepares goes directly to your private client portal. You review it, you approve it, and you decide when it goes out. Nothing reaches your HOA or anyone else without you making that call.

Either outcome is handled. Round 2 is included in the service. Once you tell us what happened — whether they ignored the letter, responded, or made a partial offer — we assess the situation and lay out your options. You can send again with a tighter deadline, file a complaint with the IDFPR, pursue small claims court, or close the record and preserve your documentation. We tell you what's realistic, and we prepare whatever you decide to move forward with.

Ignoring a formal written demand with a documented legal basis and a stated deadline creates a record. It's often the foundation for the next step. When you come back and tell us they didn't respond, we assess what that means legally and what your escalation options are. The documentation we've built for your case, the timeline, the statute citations, the exhibit list, the letter itself, is organized as a complete case file. It's ready to take to small claims court, file with the IDFPR, or hand to an attorney if that's the direction you choose. Nothing needs to be rebuilt from scratch.

An HOA governs a community of standalone homes, typically run by a volunteer board elected from the residents. A condo association governs a condominium building and is subject to the Illinois Condominium Property Act, a separate law with different rules than what governs HOAs. A property management company is a hired business the association pays to handle day-to-day operations: collecting dues, enforcing rules, maintaining records. The management company and the association are separate legal entities with separate obligations. The distinction matters because different statutes apply, and who you're actually disputing with affects the strategy.

The Illinois Department of Financial and Professional Regulation licenses property management companies and community association managers in the state. If your property management company is licensed by IDFPR, most are, they're subject to conduct standards and face disciplinary action for violations. A formal complaint is a separate escalation path that doesn't require going to court. Where it applies to your case, we'll flag it.

At minimum: a description of your dispute and the outcome you're looking for. The more complete the better. Emails between you and the HOA or management company, letters, ledgers, financial statements, your governing documents (CC&Rs, bylaws, rules), and any photos or other relevant materials. We accept PDF, Word, image files, and email exports.

Illinois only at launch. Our knowledge base covers current Illinois state law, applicable local ordinances, and federal law including the Fair Housing Act and FDCPA. We're expanding to additional states.

Everything you submit goes into your private client portal. All uploaded data is stored exclusively on US-based servers. We don't sell your information. We don't use it for advertising. The services that power the platform, Stripe for payment, Cloudflare for secure US-based storage, Anthropic's API for case analysis, are all bound by data processing agreements. Under Anthropic's terms, your data is not used to train their AI models. See our Privacy Policy for full details.

If you've paid but haven't yet uploaded documents, you can delete your account through the portal and receive a full refund. No review has been started. Once we've begun processing your submission, the standard terms apply: you'll receive either a completed assessment or a NOT VIABLE determination with a full refund. Reach out to us before we start if you need to make a change.

Yes. If you refer someone to DispuPoint and their case is assessed as viable, you get $50 in DispuPoint credits. You send invites directly from your client portal — each invite generates a unique discount code for the person you refer. See the referral program page for full details.