1. Who we are
DispuPoint is a document preparation and case assessment service operated by GCW Digital LLC, a Delaware limited liability company ("DispuPoint," "we," "us," "our"). We are not a law firm. We do not provide legal advice, legal representation, or legal counsel of any kind.
2. What we do
DispuPoint reviews information and documents you provide, identifies applicable Illinois law, and prepares formal written documents for homeowners in disputes with HOAs, condo associations, and property management companies in Illinois. Our service is limited to:
- Case assessment — reviewing your facts and documents and assessing viability
- Document preparation — drafting formal letters, demand letters, and complaint documents
- Legal research — identifying applicable Illinois statutes, ordinances, and regulations
- Escalation guidance — identifying your available options including regulatory complaints and small claims court
We do not represent you in any legal proceeding. We do not file documents on your behalf. We do not communicate with opposing parties on your behalf. Nothing we prepare constitutes legal advice.
DispuPoint is a document preparation service, not a law firm. Nothing provided by DispuPoint constitutes legal advice or creates an attorney-client relationship. If your situation requires legal representation, consult a licensed Illinois attorney.
3. Geographic limitation
DispuPoint currently serves Illinois homeowners only. Our knowledge base and legal research cover Illinois state law, Chicago municipal ordinances, Cook County ordinances, and applicable federal law. We do not prepare documents for disputes governed by the law of other states.
4. Payment
The fee for DispuPoint's services is $149 per case, payable at the time of submission. Payment is processed through Stripe. All fees are in US dollars.
Your $149 covers Round 1 — the full case assessment, formal letter preparation, and one resolution response if the opposing party responds. Additional rounds beyond Round 1 are available at a reduced returning-client rate.
5. The Viability Guarantee
If after a complete review of everything you've submitted we determine there is no viable path forward under Illinois law, we will refund your $149 payment in full. This is the Viability Guarantee.
The Viability Guarantee applies when:
- You have submitted a complete case including all relevant documents and emails
- We have completed a full review and issued a NOT VIABLE determination
- You have not yet received and approved a completed letter
The Viability Guarantee does not apply if you submitted materially incomplete or inaccurate information, if your dispute falls outside Illinois jurisdiction, or if you request a refund after approving and receiving completed documents. Full terms of the guarantee are at dispupoint.com/viabilityguarantee.
6. Your responsibilities
By submitting a case, you represent and warrant that:
- The information you provide is accurate and complete to the best of your knowledge
- You are the homeowner or authorized representative of the property in dispute
- The property is located in Illinois
- You will review all prepared documents before sending them
- You understand that DispuPoint is not a law firm and does not provide legal advice
7. Review and approval
Nothing prepared by DispuPoint is sent to any party without your explicit review and approval. You are solely responsible for the decision to send any document we prepare. DispuPoint is not responsible for the outcome of any dispute or communication after you send a document we prepared.
8. No guarantee of outcome
DispuPoint prepares documents and assesses legal positions. We do not guarantee any particular outcome. A viable case does not guarantee that your HOA, condo association, or property management company will respond favorably. Outcomes depend on facts, documentation, and the conduct of third parties outside our control.
9. Limitation of liability
To the maximum extent permitted by applicable law, GCW Digital LLC's total liability to you for any claim arising out of or related to DispuPoint's services is limited to the amount you paid for the service giving rise to the claim ($149). We are not liable for indirect, incidental, consequential, or punitive damages of any kind.
10. Confidentiality
We treat all case information as confidential. We do not share your case information with third parties except as required to deliver the service (Airtable, Cloudflare, Anthropic, Resend) or as required by law. See our Privacy Policy for full details.
11. Intellectual property
Documents prepared by DispuPoint for your case are yours. You own them. We retain no rights to the documents we prepare for you. We may use anonymized, non-identifying case patterns to improve our service.
12. Governing law
These terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any dispute arising from these terms or DispuPoint's services shall be resolved in the courts of Cook County, Illinois, or the Northern District of Illinois.
13. Changes to these terms
We may update these terms from time to time. Material changes will be communicated by email to active clients. Continued use of DispuPoint's services after changes are posted constitutes acceptance of the updated terms.
14. Contact
Questions about these terms: hello@dispupoint.com
GCW Digital LLC, operating as DispuPoint
Delaware, United States
Effective date: April 2026. These terms incorporate by reference the Viability Guarantee and the Privacy Policy.